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Booking-FQA

Are better rates offered via email?

At Aubamar Hotels we offer the easiest way to book a hotel, either via the web or with the reservations department, so you will find the same prices and availability on Aubamar.com as by email. Prices may vary through travel agencies, because they depend on the contracts they have signed. If you are looking for the price on the internet, Aubamar.com guarantees you the best price online.​

Can I change or cancel my booking?

If you booked through Aubamar.com, go to ‘MY BOOKING’ and enter your booking number and email address. 

If you booked through our reservations department, you can contact the department again at reservations@aubamar.com providing the name of the hotel and reservation number.

You can also contact us to make changes to your booking if you are unable to do so through the ‘MY BOOKING’ section, as long as it involves modifications that are not only a change of dates.  

If you booked through another company or agency (neither aubamar.com nor Aubamar Hotels customer service), please contact the third party directly.

Prepaid bookings cannot be modified and cancellations will be subject to the penalty corresponding to the rate

Can I make a reservation for more than 6 rooms?

If you need to book 6 rooms or more in the same reservation, it will be considered a group and the quotation will be made by the reservations department by sending an email to reservations@aubamar.com; providing the name of the hotel, dates of stay, preferred room type and preferred board. For any group that is not processed as such, the hotel will not accept requests and/or specific needs.

How can I make a special request for my reservation?

If you need to request a special request on arrival at the hotel (cot, separate beds, parking space), please write to the hotel in advance and provide your name, surname and booking number:

Aubamar Bali: fo1.palma@aubamar.com · T. + 34 971 06 14 00
Aubamar Suites & Spa: fo2.palma@aubamar.com · T. + 34 971 72 43 47

Hotels & Facilities-FQA

Where can I find information about opening hours, services, facilities within the hotel?

If you have any doubts or queries about opening hours, services, facilities within our hotels and you have not found this information on Aubamar.com, please contact the hotel directly:

Aubamar Bali: fo1.palma@aubamar.com · T. + 34 971 06 14 00
Aubamar Suites & Spa: fo2.palma@aubamar.com · T. + 34 971 72 43 47

Aubamar Suites & Spa basic Info

Guest Services

  • 24-hour Reception
  • Check-in from 2 pm
  • Check-out until 11 am
  • Luggage storage

Outdoors

  • 2 pools at Solarium area(open from 10 am to 7 pm)
  • 1 children’s pool
  • Loungers and Balinese daybeds

Gastronomy

  • 1 restaurant
  • Poolbar
  • Lobby bar

Sport and Health

  • Spa zone with indoor pool, sauna, and Turkish bath
  • Treatments and massages (€)
  • Gym

Transport and Parking

  • Underground parking (€) Maximum height: 2.10 metres
  • Taxi rank at 50 metres
  • Bus stop at 100 metres
  • 5 minutes by car to the airport
  • 10 minutes by car to the capital, Palma de Mallorca

Entertainment and Activities

  • Evening entertainment (depending on season)
  • Event & conference Rooms
Aubamar Bali basic Info

Customer Services

  • 24-hour Reception
  • Check-in at 2 pm
  • Check-out at 11 am
  • Luggage storage

Outdoors

  • 3 pools at Solarium area (open from 10 am to 7 pm)
  • 1 children’s pool
  • Loungers and Balinese daybeds
  • Hydromassage pool at Solarium area and another at the Rooftop

Gastronomy

  • Buffet restaurants
  • Pool bar
  • Lobby bar
  • Rooftop bar at Bali Tower (€) (over 300m2)
  • Bed & breakfast accommodation
  • Bed & half board accommodation (breakfast and dinner)

Sport and Health

  • Cycle station (€)
  • Spa zone with indoor pool, sauna, and Turkish bath
  • Outdoor hydromassage tub
  • Treatments and massages (€)
  • Gym
  • Ping-Pong (€)

Transport and Parking

  • Underground parking (€) Maximum height: 2.10 metres
  • Taxi rank at 50 metres
  • Bus stop at 100 metres
  • 5 minutes by car to the airport
  • 10 minutes by car to the capital, Palma de Mallorca

Entertainment and Activities

  • Evening entertainment (depending on season)
  • Event & conference Rooms

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